DiALOGiFY Pricing –
FMCG & Retail
Pricing for the Customer Momentum System - built to accelerate repeat purchase and retail revenue.
PURCHASE → REPEAT → LEARN → SCALE
Software Dialogue Growth Loyalty CRM -as-a-Service
The execution engine of the Customer Momentum System
Every purchase should start the next purchase cycle.
Dialogue-as-a-Service runs the continuous interactions that move customers from first purchase to repeat behaviour – through timely prompts, feedback loops, and personalised follow-ups.
Instead of isolated campaigns, customers enter structured momentum cycles that guide behaviour across weeks and months.
Always relevant. Always triggered by real behaviour.
How the System runs
Purchase Moment Activation
Every purchase starts the next cycle. Verified purchases trigger the first step of the repeat cycle - immediately after the retail moment. Digital sampling, cashback, QR activation and conversational prompts capture the purchase signal and initiate structured follow-up.
Cycle Acceleration
Reduce the time to the next purchase. Automated journeys, nudges and conversational feedback guide customers between purchases. Behaviour-driven prompts - recipes, recommendations, offers and rewards - shorten the time to the second purchase and sustain engagement across cycles.
Co-Intelligence
Learn from every purchase cycle. Every interaction feeds the Repeat Performance model. Persona clusters, purchase intervals and behavioural signals reveal where cycles accelerate - or where momentum slows. AI prioritises the next best actions to improve repeat behaviour.
Scaled Execution
Operate repeat as a system. Dialogue-as-a-Service executes the repeat strategy continuously - across journeys, feedback loops and personalised messaging. Campaigns, nudges and loyalty mechanics run as part of a structured repeat engine - without requiring constant manual management.
What the
Customer Momentum System
Looks Like in Practice
The Customer Momentum System connects retail purchase moments, customer dialogue, and behavioural signals into one continuous growth cycle.
Every purchase or interaction becomes a new starting point: customers enter guided dialogues, share feedback, receive personalised nudges, and return to purchase again.
Instead of isolated campaigns, brands operate a structured repeat engine that shortens purchase intervals and continuously strengthens customer relationships.
Channel Layer
Your entry points: social-first, retail & POS
Instagram, TikTok, influencer links
QR codes on packs & in-store promos
WhatsApp, Messenger, webchat
Dialog & Experience Layer
Your real-time dialog platform
Product advisor & quiz tools
Taste tests & feedback flows
Recipe finder & gamified cashback
Nudging engine & recommendation logic
Funnel monitoring
The Customer Momentum System transforms isolated purchases into continuous repeat cycles.
Purchase intervals shrink.
Repeat rates rise.
Retail revenue becomes predictable.
📦 Package Overview
Basic
Best for
FMCG, E‑comm, small teams
Use Cases
Cashback starter, FAQ bot
Challenge
CRM-start without waste
Standard
Best for
Promotions, sampling & insights
Use Cases
Cashback + gamification, product quiz, POS activation
Challenge
Promo + sampling + feedback with no extra effort
Scale
Best for
FMCG with POS bridge & loyalty goals
Use Cases
POS sampling, wallet passes, re‑engagement
Challenge
Systematically lift sales & repeat purchase
Transform
Best for
Enterprise FMCG & Retail
Use Cases
Always-on loyalty, purpose storytelling
Challenge
Full-service CRM & loyalty, automated & managed
Not sure? Book a free consultation to find your optimal solution
HOW IT WORKS
Compare Plans & Capabilities
Unlock the right tools and support at every stage of your growth. From essential activation flows to full-service loyalty and AI-driven insights, this comparison helps you see what’s included in each tier—so you can choose the package that fits your current needs and future ambition.
| 🌀Cycle Focus & Funnels | BASIC | STANDARD | SCALE | TRANSFORM |
|---|---|---|---|---|
| Module | ACTIVATION | ACTIVATION + CO‑INTEL Basic | + GROW | FULL Cycles + Loyalty-as-a-service & Concierge CRM-as-a-Service |
| Funnels & Touchpoints | 1 funnel (FAQ or promo) | Multi-promo, cashback, POS | Omni-channel funnels, wallet passes | Custom funnels & purpose-driven journeys |
| QR & Scan-to-Action | ✅ | ✅ | ✅ | ✅ |
| 🧠 Automation Layer | BASIC | STANDARD | SCALE | TRANSFORM |
|---|---|---|---|---|
| Always-on flows | ❌ | Conversational journeys | Buyer types + nudge flows | + Purpose-driven, DRIVE loyalty-as-a-service |
| Profiling-based journeys | ❌ | ❌ | ✔︎ Segmented efforts | ✔︎ Fully personalized journeys |
| Example | – | “How’s the taste?” → thank you | “No repurchase?” → trigger flow | Feedback → purpose storytelling → community activation |
| 📊 Co-Intelligence Hub & Growth Cockpit | BASIC | STANDARD | SCALE | TRANSFORM |
|---|---|---|---|---|
| Insights | ❌ | Monthly reports | Persona-Segments, alerts & Next Best Actions | + Full-service data science & actions |
| Profiling & Consumer Research | ❌ | ✅ Basic | ✅ Advanced | ✅ Full-service |
| Example | – | Purchase + feedback data | Geo‑insights, buyer-type alerts | Purpose cluster, assortment triggers & realtime learning loops |
| 🤝 CRM, Loyalty & Advocacy | BASIC | STANDARD | SCALE | TRANSFORM |
|---|---|---|---|---|
| CRM & opt-ins | ❌ | Automated (cashback, promo) | Always-on segments & loyalty triggers | Concierge CRM-as-a-Service (Team on Demand) |
| Profiling | ❌ | ❌ | ✔︎ Yes, segmented | ✔︎ Fully personalized profiles |
| Loyalty-as-a-Service | ❌ | ❌ | 🟢 Retention nudge flows | 🟢 Full-service loyalty + DRIVE™ |
| Outbound channels | Email only | Email, SMS | + WhatsApp, SMS, Push, Postcard | All channels + API integrations |
| Word-of-Mouth & UGC | ❌ | Basic social sharing | Incentivized referral flows | Fully managed advocacy campaigns including social proof |
| Google Reviews | ❌ | Optional add-on | Integrated review flows | Full management including nudging & community integration |
| Calendar | ❌ | MS/Apple/Google Calendar | + reminders | Custom event integrations |
| Wallet Cards | ❌ | ❌ | Apple/Google Wallet pass | + Notifications |
| ⚙️ GenAI & Integrations | BASIC | STANDARD | SCALE | TRANSFORM |
|---|---|---|---|---|
| GenAI options | ❌ | OpenAI | OpenAI + Azure | OpenAI, Azure, Gemini & custom purpose layers |
| Integrations | Docs & Sheets | Klaviyo, Mailchimp | Shopify, CRM, e‑comm | Custom POS, ERP, retail integrations |
| Concierge services | Tutorials & self-service | Guided onboarding | Dedicated success manager | Concierge team incl. full CRM & loyalty management |
WHAT YOU GET
What's possible at
every level
Everything is possible—but impact grows with upgrades
Concierge services for strategy, setup and coaching
Automated CRM opt-in sync
Profiling using JTBD segments and user attributes
Unique QR codes for tracking and insights
Word-of-mouth and UGC to build social buzz
Google reviews used as trust signals
Wallet and calendar features to support loyalty
Agentic AI at scale – from OpenAI to Gemini and custom purpose layers
DiALOGiFY
Impact Matters - Repeat Drives Results
Clicks don’t grow retail brands.
Repeat purchases do.
DiALOGiFY measures the signals that actually drive retail growth — verified purchases, purchase intervals, repeat cycles, and customer momentum.
The Customer Momentum System turns every purchase into the start of the next cycle — accelerating repeat and stabilising retail revenue.
Performance promise:
Every interaction, purchase signal and repeat cycle is measurable.
100% verified first-party purchase signals
Full visibility into repeat cycles and purchase intervals
Measurable impact on retail revenue
PLUG & PLAY
Where DiALOGiFY sits in your MarTech stack
DiALOGiFY does not replace your CRM or marketing stack. It activates and accelerates repeat purchases across the system.
The platform connects promotions, purchase moments, feedback and loyalty into a Customer Momentum Cycle.
Enhances your CRM, CDP and email platform with repeat-cycle intelligence.
Activates offline purchases via QR codes, TWINT cashback and sampling.
Connects promotions, dialogue and repeat behaviour into one system.
Turns purchase signals into immediate optimisation actions.
Result:
Repeat becomes measurable.
Cycles become shorter.
Revenue becomes predictable.
GET STARTED TODAY
Let's grow together
In a 30-minute discovery call we will show you how the Customer Momentum System accelerates repeat purchases and builds predictable retail growth.
Your brand-specific repeat cycle can go live in 4–6 weeks.
In the call you'll discover
