“The higher the rating, the less you have to spend on marketing.” Fred Reichheld wrote his landmark article The One Number You Need to Grow and published it in the Harvard Business Review in December 2003. He…
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Urs Odermatt, L’Oréal: ‘With Scoutsss we can quickly gain insights and identify trends. This is a new generation of interaction with consumers’.
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Urs Gerber, Volvo Group (Switzerland) AG: ‘We use the DiALOGiFY chat dialogs in various areas and appreciate the flexibility. During the coronavirus crisis, we received very helpful input from the employees, which was quickly incorporated…
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