DiALOGiFY · Campaigns & pricing

Start with
a campaign.
Make more
of it.

You bring people into contact with your product. We connect your campaign with buyer understanding and relevant next prompts, so your next activity can build on the last.

Begin with a concrete project. Agree the next stages together.

Illustrative coffee product with cup and coffee beans
Your starting pointOne product.
One strong campaign.
Illustrative product
What can grow from itA contact with a continuation.

Purchase → voluntary feedback → relevant next prompt

01Start a campaign

With your product and a clear objective.

02Build a customer base

Bring contacts and answers together.

03Continue with a focus

Add the next steps as needed.

Begin with a campaign

Your project.
A clear starting point.

Launch, promotion or repeat purchase: we start with your objective and a defined scope. You decide how much you want to implement together at the start.

Test a hypothesis

Pilot Basic

A focused campaign to test a use case and assess the next step.

from CHF 18’000
one-time · 3 months · per brand
  • Discovery, customer need and hypothesis
  • Setup and activation of a standard use case
  • One repeat-purchase reminder
  • Performance review
Discuss a pilot
Address a growth driver

Momentum Package

Connect launch, range or win-back with activation, a follow-up journey and POS verification.

CHF 48’000
one-time · 6 months · per brand
  • Launch, range or win-back programme
  • Always-on or retention journey
  • Scoutsss: POS verification
  • Impact report from the Growth Cockpit
Discuss a programme

Project prices from the supplied draft offer, excluding VAT. Scope and conditions are confirmed in the offer. Stickers, TWINT and media are separate.

Included for the agreed project phase: Concept, configuration, go-live, platform use, setup, operation and reporting within the defined scope. Pilot campaigns and the Momentum Package have no separate outcome fees. Stated third-party costs remain separate; the specific service scope is agreed before starting.

Compare campaign starting points in detail
Scope of the three supported starting programmes
ServicePilot BasicPilot with JourneyMomentum Package
Shared foundationDiscovery, JTBD and business hypothesis; use-case, communication and Buyer Signal design; configuration, go-live, platform use, setup, operation and reporting during the project period.
Project period3 months4 months6 months
Repeat purchase & communicationOne repeat-purchase reminder after activation.Nudge Flow design and 3 months of operation for the first always-on journey.Follow-up journey for a second purchase, range development or retention after win-back.
Scoutsss: POS verificationNot includedNot includedLaunch: 3 verification waves. Range: 2 waves. Win-back: execution and availability check.
Social-proof optionNot includedNot includedOptional social-proof package with usage rights and social seeding. Confirm scope and availability beforehand.
AnalysisPerformance reviewPerformance reviewImpact report from the Growth Cockpit for the chosen growth driver.

What remains after the campaign

New contacts.
Usable customer knowledge.

The campaign creates the start: contacts, purchase events and voluntary answers. Each further activation can build a clearer understanding of customers.

Build a customer baseDistinguish interested people, sampling contacts and verified buyers.

Learn from feedbackUse purchase motives, needs and consumption moments for research and decisions.

Activate againBuild on it in a further promotion or relevant follow-up communication.

Purchase evidence and marketing permission remain separate. Further messages follow the agreed purposes, channels and permissions.

How this becomes Buyer Signals

Feedback provides direct statements from people. Buyer Signals describe relevant information, such as purchase motives, usage moments or needs. Both help you understand customers and plan next steps.

An analysis or AI attribute derived from an existing answer is not an additional newly acquired customer outcome. The project scope records which collection and analysis it includes. Further analysis can be added through Customer Intelligence.

Concrete example: a profile grows with every contact
Fictional example · Iced coffee with a follow-up journeyOne profile. Several moments of contact.
Profile #1042One person · the same brand
1 profile
  1. Day 1
    Purchase registration

    Iced coffee, 250 ml · Purchase evidence attributed.

  2. Day 3
    Product feedback

    “In the morning on the train, usually alone.”

  3. Day 10
    Follow-up dialogue

    “Otherwise coffee from the bakery or an energy drink.”

The history grows. The profile stays the same.Each contact adds to the understanding of the customer. Follow-up dialogues require the appropriate permission.

Purchase evidence is not marketing permission. The fictional example shows a possible sequence with a follow-up journey, not a standard service scope for every package.

Two clearly separate cost models

The project first.
Continuation as needed.

You start with an agreed project scope. Whether and how you continue afterwards is a separate decision. A pilot does not automatically become a subscription.

Pilot & Momentum Package

A defined project budget.

Concept, setup, agreed operation, platform use and reporting are part of the project.

No additional base subscription and no separate outcome billing for pilot campaigns or the Momentum Package.

Stickers, TWINT and media remain separate. Other third-party costs and services outside the agreed project are stated beforehand.

Optional subscription

Continue using the customer base.

Customer Data keeps profiles, direct answers and purchase events available for further work. Add only the capabilities you need.

Customer Data · Planned starting pointfrom CHF 290 / month

Pricing assumption per brand, excluding VAT. The base price is not an all-inclusive price for further campaigns, modules or active use.

Customer Data: base scope and profile capacity

The base connects profiles, contact history, products, purchase events with verification status, direct answers, permissions and preferences. It includes simple segments, basic reporting, standard import and export.

Up to 5’000 profilesCHF 290/ month
Up to 25’000 profilesCHF 590/ month
Up to 100’000 profilesCHF 990/ month

Discussion values, not a final price list. Per brand, excluding VAT. Profile capacity, available functions, term and conditions are defined in the offer. Multiple brands and larger databases by agreement.

Which profiles count?

An identified person counts once per brand. Interested-person and sampling profiles used operationally also count. Suppression-only records do not count. Archiving and capacity increases are agreed beforehand.

Starting directly with Customer Data is also possible; required setup and any desired CRM connection are assessed and quoted separately.

Subscription only: modules, usage and variable outcomes

The variable model concerns the subscription, not the project prices for pilot campaigns or the Momentum Package. Beyond the data foundation, booked modules, newly acquired qualified outcomes and third-party costs may apply. The base alone does not include a new campaign.

Marketing opt-in
A newly acquired, validly documented permission for the agreed purpose and channel.
Feedback
A complete response meeting the agreed minimum scope, regardless of positive or negative assessment.
Buyer Signal
A newly acquired qualified set of answers to an agreed question, such as purchase motive or usage moment.
Engagement
A predefined active action, such as completing a task.

One action is charged once. The same target step is not billed as feedback, Buyer Signal and engagement simultaneously. Pure imports, duplicates and AI-derived information from existing answers are not new outcomes.

Agreed before use. Prices, quality criteria and a predictable budget belong in the specific offer. The actual units and prices are stated in the offer.

Further campaigns within a subscription have their own agreed scope and price. The base price includes no additional campaign.

Add selectively

Build on
what you have learned.

The data foundation is the base. Add communication, deeper analysis and integrations as needed. Scope, availability and costs are agreed beforehand.

01 / Connect

Keep using your CRM.

Transfer customer contacts and relevant answers into your existing marketing processes.

CRM Sync in detail

Target system, fields, direction and rhythm are agreed. We assess connections to Klaviyo, ActiveCampaign, Mailchimp or HubSpot, for example, for your setup. Sync and its technical maintenance are quoted separately.

02 / Support

Keep the conversation going.

A usage idea, feedback or a new occasion: relevant next prompts after purchase.

WhatsAppEmailSMSPostcard
Journeys & delivery in detail

Journeys connect triggers, steps and timing. The Message Center or an agreed external connection handles sending. Channel choice, permissions and preferences are considered. Modules and any messaging, printing or postage costs are stated separately.

03 / Understand

Deepen customer knowledge.

Use Customer Intelligence to derive useful patterns, attributes and segments from open answers.

View a concrete example
Product feedback · Day 3

“In the morning on the train, usually alone.”

Follow-up dialogue · Day 10

“Otherwise coffee from the bakery or an energy drink.”

Structured with AI
Consumption moment
on the go
Social context
usually alone
Time of day
in the morning
Substitutes
Coffee from the bakery
Energy drink
Illustrative AI-derived information from two answers · Source and timing remain traceable.

Direct answers remain in Customer Data. AI-derived information belongs to optional Customer Intelligence and does not count as additional customer statements or outcomes.

View concrete WhatsApp journeys for FMCG

As much support as you need

Implement it yourself.
Or choose targeted support.

Platform, implementation and strategic support are quoted clearly and separately. Add the support that helps your team in everyday work.

Operation

Setup, content, journey implementation and agreed optimisation work. As a project or a clearly limited monthly package.

Growth Partner

Prioritise growth questions, plan experiments and assess results. With a separate strategic mandate.

Standard technical operation and bug fixing belong to the platform. Individual customer work is agreed separately. Services included in the campaign package are stated in the project scope.

Before starting

The key
questions.

Is a subscription added to the project price?

No. Pilot campaigns and the Momentum Package include the agreed platform use during the project. Any later subscription is agreed separately and does not start automatically.

Are answers billed individually on top of a pilot or Momentum Package?

Pilot campaigns and the Momentum Package remain projects with an agreed scope. There is no separate outcome billing per feedback, opt-in, Buyer Signal or engagement. Stated third-party costs remain separate.

How do we plan continuation costs?

We separate Customer Data as the base, required extensions, agreed usage and additional services. Prices and budget are defined before any paid use. Further campaigns have their own agreed scope.

What happens if we do not continue?

The agreed platform use ends with the project. Data export, access, retention and deletion are arranged for closure. The decision to continue remains yours.

Your next step

Let’s begin with
your next campaign.

One product. One goal. A clear scope. Together, we find the starting point that fits your project and clarify what makes sense afterwards.

Discuss our campaign
Your activation
is a good beginning.

DiALOGiFY helps you
build on it.

Book a demo Get started