Nobody reads the manual. Unpack it and embark on a journey to learn how it operates and gradually discover its features. Get involved with it.
Follow-up dialogues create true involvement and product relationships, as well as both upselling and cross-selling opportunities.
KOENIG collects profiles from almost 40% of its end customers (at the lowest cost per contact by any comparison).
Use Gamification to discover product features
Educate, inform and support with how-to guides
Increase Reviews and Star Ratings
More revenue through Up- and Cross-Selling
Global product registrations for customers
Notify Customers Instantly for Updates or Product Recalls
GDPR compliant Marketing Opt-in
The best way to Guide your customers
Paper manuals are boring and outdated; in fact, most modern consumers find them useless. Digital Product Manual and User Journey is an interactive way for your customers to familiarize themselves with the product.
Gamification elements to showcase features
Use gamification to gradually show product’s features and teach your customers how to operate it.
Global customer registration
Empower your customers to register their product ownership quickly. Your customers can also save their personal details, which can be used for personalization.
Educate, inform and support
Share insightful and interactive how-to guides with your customers to help them understand the product and answer their queries.
Build a powerful Digital Product Manual
Easily create product-specific Digital Manuals for your customers’ effortless usage. Provide a welcome card with a QR code for quick access to the interactive Digital Product Manuals.
Our solutions are built with your customers in mind
DiALOGiFY ensures that every customer enjoys the best product experience. Our products can be catered to fit any customer’s needs.
Collect customer profiles
Use Digital Product Manuals and User Journey to gather more information about your customers. Use that information to build relationships, upsell and cross-sell relevant products.
Accessible on mobile
Ensure easy access to the manual by allowing interactive engagement with it on your customers’ mobile devices.
Main features of Digital Product Manual
Customer data
Build customer profiles and get to know them better. Access information from demographics to product ownership and buying preferences.
Customer registration
Enable your customers to register their product ownership seamlessly, only with a few clicks.
Data insights
Get a better understanding of your customers. Our user journey is powered by AI and can give you valuable insights into product feedback, main issues, and customer preferences.
Interactive communication
Use images and videos to educate and guide your customers in an engaging, efficient, and fun way.
Localization
Talk with your customers in their native language. Our Digital Product Manuals can support X languages from across the world.
Fully customizable
DiALOGiFY solutions are fully customizable based on your business and customers’ needs. We will guide your team to ensure the best results.
Follow-ups and reminders
Follow up with your customers on incomplete actions, as well as remind them of important features or new products available.
Eco-friendly approach
Take a stance in building a sustainable business that reduces paper consumption while saving money doing it.
Accessibility
Your customers can connect to the Digital Product Manual directly from the product itself through API, QR scan, or NFC.
Customer support
Allow your customers to get customer support directly through the Digital Product Manual, ensuring an outstanding customer experience.
SEO friendly
Your customers can easier find your interactive product manuals on Google Search, as they are search engine optimized.
