Digital Sampling · The Proven Campaign, Reinvented

Instant Cashback via TWINT with Repurchase Nudge

The purchase on the shelf becomes a dialogue right inside the TWINT app. No app download, no receipt upload. And the first repurchase becomes the proof.

Live in 3 to 6 weeks Customer Relations Award 2022
Book a demo See how it works Non-binding intro call
The Format

Classic Sampling. Just without waste.

In classic sampling, the product is given away and the brand hopes a purchase will eventually follow. In digital sampling, the decisive thing happens first: the shopper buys the product. A cashback sticker on the product lowers the trial barrier right at the shelf. After the purchase, the unique QR code is scanned with TWINT and the cashback is paid out immediately.

The real purchase becomes the sample.

Shopper receives a free bottle at a sampling stand at the railway station

Classic Sampling

Give the product away

Free goods → unknown usage → unknown purchase → unknown repurchase

  • Free products and waste coverage
  • Passers-by and freebie hunters
  • Sampling SKUs, logistics and promoters
  • Impact on actual purchases hard to measure
Shopper reaches for the bottle with the CHF 2.00 cashback sticker in the supermarket

Digital Sampling with TWINT

Activate the purchase

Product purchase → Instant Cashback → Consumer Insight → Repurchase Nudge → measurable repeat

  • 100 percent real product purchases in retail
  • Incentive right at the decisive purchase moment
  • No separate sampling SKUs
  • Performance-based: most of the cost is incurred at redemption
  • Direct transition from trial to repurchase
Sampling wins the first purchase. DiALOGiFY makes the second one measurable.
How it works

This is how the shopper experiences it

From the shelf to the cashback in the TWINT app: 45 to 90 seconds, with no app download and no receipt upload.

CHF 3.00 cashback sticker on the shelf, QR scan with the TWINT app
  1. Buy the product

    Buy the product with the cashback sticker in retail.

  2. Open the sticker & scan

    Scan the unique QR code with the TWINT app.

  3. Activate the cashback

    The DiALOGiFY dialogue opens directly inside the TWINT app. No extra app, no receipt upload.

  4. Receive the cashback instantly

    The cashback is paid out immediately via TWINT.

  5. From purchase to repurchase

    A short micro-insight provides context. The repurchase nudge can then follow at the right moment.

One scan. One validated payout. No receipt upload. No checkout system. No form.

Live in retail

Already live in Swiss retail

Digital Sampling with TWINT is not a PowerPoint concept. The format is already being used across FMCG and consumer categories.

planted. Kebab with the CHF 3.00 cashback sticker
Plant-based planted. Kebab CHF 3.00
Emmi beleaf Waldbeeren with the CHF 1.- cashback sticker
Dairy Emmi beleaf Waldbeeren CHF 1.00
Bepanthen DERMA with the CHF 5 cashback sticker
Personal Care Bepanthen DERMA CHF 5.00
Emmi Caffè Latte with the CHF 3.00 cashback sticker
Beverages Emmi Caffè Latte CHF 3.00
Emmi I'm your meal with the CHF 3.00 cashback sticker
Beverages Emmi I'm your meal CHF 3.00
Roland Gourmet crispbread with CHF 1.00 cashback stickers on the shelf
Crispbread Roland Gourmet CHF 1.00
Repurchase

Other cashback solutions end at the payout.
DiALOGiFY is just getting started.

Cashback triggers trial. But growth only happens when the first purchase becomes another one. That is why we combine Instant Cashback with a simple post-purchase loop.

PURCHASE

Instant Cashback lowers the trial barrier right at the shelf.

EXPERIENCE

One short question delivers context about the product and the purchase motivation.

MOMENT

The repurchase nudge kicks in after usage, not at some point on the campaign calendar.

REPEAT

The first repurchase shows whether trial can turn into real buying behaviour.

From incentive to first repurchase. In one measurable journey.
Product launches

Especially strong for product launches

At a launch, reach is not the real problem.

Trial is the first hurdle. Repeat is the second.

Instant Cashback reduces the trial barrier exactly where the decision is made: at the shelf. DiALOGiFY then accompanies the transition to the first repurchase. So the campaign does not only answer:

How many took part?

How many really bought? Who bought for the first time? And how many did we move to the next purchase?

Hybrid

Physical sampling can live on too

You already run a classic sampling campaign? Digital sampling does not have to replace it. A QR-based transition can connect the free sample with the later real purchase and then accompany the shopper towards repurchase.

From sample to real purchase. And on to repeat.

Setup

What DiALOGiFY takes care of

You do not need your own cashback system or an additional technology project for this. DiALOGiFY orchestrates the campaign from setup to readout:

TWINT onboardingUnique QR codesSticker specificationDialogueValidationCashbackConsumer insightsRepurchase nudgeReporting
TWINT Payment layer

TWINT takes care of the payment layer: onboarding, voucher logic and payout.

DiALOGiFY Activation & operations

DiALOGiFY takes care of activation, dialogue, verification and campaign operations.

Typical go-live: 3 to 6 weeks.

KPIs

What you really know afterwards

The success of a sampling campaign should not end with the number of products handed out or cashbacks redeemed.

Cashback Participation Rate

How many marked products lead to a cashback redemption?

First-Buyer Share

How many participants bought the product for the first time?

Transition Rate

How many first-time buyers move on to their first repurchase?

Time-to-Repeat

How long does it take until the next purchase?

Cost per Repeat Buyer

What does an actually activated repeat buyer cost?

The pilot therefore answers a far more valuable question than classic sampling KPIs:

Does trial turn into repeat?

Governance

First-party at the brand. Payment at TWINT.

The roles stay clear.

TWINT Payment Service Provider

TWINT is the technical payment service provider and receives no personal data. Only the redeemed voucher is transmitted.

DiALOGiFY Activation, dialogue, verification

DiALOGiFY orchestrates activation, dialogue, verification and insights.

The brand Consumer relationship

The brand owns the consumer relationship. A CRM entry only happens with an explicit opt-in.

Compliant with the Swiss FADP (revDSG) and the GDPR.

Demo

Activate the purchase. And prove the repurchase.

We set up your pilot with Instant Cashback via TWINT and the repurchase nudge. Live in 3 to 6 weeks. From TWINT approval and unique QR codes to go-live and the final readout with a clear decision basis for your next campaign.

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