Dialogs are the new era of brand communication

Andreas Trümpler: ‘It is amazing how many user engage with us and how easy it is to start a real dialog via a chat. We collect important customer data such as email address or interests and stay in touch.

81% of the users who started the chat took part in the marketing quiz (Which Rimuss type are you?). This led to a personalized product recommendation and continued interactions along the  customer journey.

44% of users provided their contact details, 2:1 email/mobile number.

We have therefore decided to integrate Dialog Automation with CRM and use it at all digital and physical touchpoints, including bottle labels’.

Click here for the Use Cases

How gamification and incentives promote direct dialog with consumers.

Start dialogues in Social Media

Andreas Trümpler, ex CCO Rimuss & Strada Wein AG, CEO Tasted Food AG