We focus on personalization as customer experience

Samuel Schuler, SCHULER St. Jakobskellerei

Samuel Schuler, SCHULER St. Jakobskellerei: ‘In the future we will use chat dialogs for customer communication in different scenarios. Because we have booked an unexpected result. Not only the high response rate to the QR code, but also 25% of the customers have benefited from an upselling offer at the same time. This is probably due to the fact that the dialogs look like natural communication on the mobile phone and the user journey is right’.

Click here to go to the Use Case Via Postcard and personalized chat dialog to place an order.